RETURNS & EXCHANGES
ShalomHouse.com accepts returns and exchanges on full priced merchandise that HAS NOT BEEN USED, WORN, or ALTERED, and with ALL ORIGINAL tags attached. Returns must be received within 30 days of receipt.
The following items are not refundable or exchangeable:
PERSONALIZED ITEMS, SPECIAL ORDER ITEMS, OPEN COMPUTER SOFTWARE, OPENED CD’S, TALIT, HEAD COVERINGS, KOSHER PARCHMENTS, AND TEFILLIN.
SHIP YOUR ITEM BACK TO US
Please send your return or exchange to:
Shalom House Fine Judaica
19740 Ventura Boulevard
Woodland Hills, CA 91364
ALL RETURNS AND EXCHANGES MUST BE UNDAMAGED, UNUSED, AND REPACKAGED IN THE ORIGINAL BOX OR PACKING MATERIAL THAT IT WAS RECEIVED IN.
Please report issues to us within 24 hours of receipt of merchandise.
Call 818-704-7100 or email at customerservice@ShalomHouse.com
with all information regarding the issue.
Pictures may need to be taken in order to process a claim.
Please keep all original packaging materials and boxes.
Please Note that if instructions above are not followed your claim may not be covered under the shipping company’s insurance policy. If the shipping company denies the claim because the damaged item is missing or the original packaging material and box were not available for inspection a refund cannot be processed.
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
SHIPPING & HANDLING
All orders placed Monday-Thursday before 2PM(PST) will begin processing and will ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.
Shalom House Fine Judaica will contact you with a follow-up email, if for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
Shalom House Fine Judaica uses UPS Standard Ground and USPS Priority Mail Service. All orders must be shipped to a street address. Any wrong address given will result in additional shipping charges as levied by the delivery company.
During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.
Once your order has shipped, you will receive an email confirmation that will include the tracking number.
If you decide to refuse any shipments from ShalomHouse.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
Our retail store stocks thousands of different products. Our store selection varies each week as we receive weekly shipments from our suppliers located all over the world. Items that are in stock in our store will usually ship within 24 hours. Items that are not in stock will be added to our next incoming order and will usually ship within 10-15 business days. You will be notified by email of any shipping delay over 15 business days. Many times our handcrafted items will ship to you direct from the artist’s studios and can take approximately 2 weeks for shipping. Please note that our website does not automatically indicate whether an item is out of stock or not.
Please let us know if an item is needed by a certain date so that we can do our best to accommodate you. We are always happy to assist you with a rush order. Please call us at 1-818-704-7100 to discuss your needs.
Special orders, personalized orders and custom orders will take longer. We will notify you of the approximate delivery time.
Certain larger items may require additional shipping charges (glass items, sculptures, picture frames, art pieces)
Oversize items or orders weighing more than 50 pounds may also require additional shipping charges. You will be notified by email before we process your order.
California law requires us to add sales tax to the cost of the order on all orders shipped within the state of California. There is no sales tax on orders shipped out of the state of California.